Case Study

COPE Rapidly Expanded Telehealth and Billing with AxiomEHR

By AxiomEHR | May 2, 2020

About COPE Community Services

COPE Community Services is a nonprofit behavioral health provider with 19 clinics across Southern Arizona. With over 450 employees serving more than 15,000 patients, COPE delivers integrated physical and mental health care to improve individual outcomes and community well-being.

Challenges

In 2020, COPE needed to rapidly expand its telehealth services while maintaining billing accuracy, secure remote access, and streamlined operations. The goal: scale virtual care across all clinics without sacrificing quality, compliance, or revenue.

Solution

COPE partnered with AxiomEHR to launch and optimize its telehealth offerings. From updated billing codes to fully configured remote setups and intuitive tools for clinicians, AxiomEHR enabled COPE to go virtual quickly—without disruption.

Results

With AxiomEHR’s cloud-based platform, COPE unified its care delivery, documentation, and billing workflows—saving time, reducing errors, and sustaining financial performance. Today, COPE continues to power its hybrid care model with AxiomEHR at the core.

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