About Open Hearts
Open Hearts Family Wellness is an Arizona-based behavioral health organization that’s been serving the community since 1974. With a mission to build resilient communities through mental health support, homelessness prevention, and family-centered care, their work is vital to families across the state.
Challenges
Open Hearts was using an outdated EHR system that couldn’t keep pace with evolving regulatory requirements or the organization’s growing operational needs. Staff faced excessive manual data entry, billing inefficiencies, frequent claim rejections, and delays in system updates—resulting in lost revenue and increased workloads across the board.
Solution
In 2023, Open Hearts implemented AxiomEHR to modernize its workflows and simplify compliance. With structured clinical documentation, automated billing tools, and real-time regulatory updates, the team saw immediate gains in efficiency. AxiomEHR’s Phoenix-based support team also ensured fast, local help when needed—transforming clinician notes into usable data and eliminating outdated processes.
Results
Download the case study to discover how the transition to AxiomEHR helped Open Hearts significantly reduced time spent on record-keeping and improved the speed and accuracy of claims processing.
