About Open Hearts
Since 1974, Open Hearts Family Wellness has been dedicated to improving the behavioral and mental health of Arizona’s communities by providing vital services and innovative solutions, including efforts to combat homelessness. Their vision is an Arizona where individuals’ behavioral and physical health needs are met, families flourish, and communities stay connected and supported.
Business Need
Open Hearts Family Wellness needed to modernize its aging EHR system, which struggled to comply with changing regulations and required significant manual effort from staff. Delays in system updates led to rejected claims, lost revenue, and inefficiencies in clinical and billing processes.
Solution
In 2023, Open Hearts implemented AxiomEHR, a modern, user-friendly system from HiMS. AxiomEHR automated workflows captured clinician notes, and transformed them into structured data, improving care and operational efficiency. The responsive, Phoenix-based HiMS team ensured seamless support and state regulatory compliance.
Results
With AxiomEHR, Open Hearts significantly reduced time spent on record-keeping and improved claims processing. Structured data fields and revenue cycle management optimized billing, leading to better claims performance. Support requests, previously delayed for months, are now addressed in hours, ensuring swift adaptations.
