About
Open Hearts Family Wellness is an Arizona-based behavioral health organization that’s been serving the community since 1974. With a mission to build resilient communities through mental health support, homelessness prevention, and family-centered care, their work is vital to families across the state.
Challenges
Open Hearts Family Wellness needed to modernize its aging EHR system, which struggled to comply with changing regulations and required significant manual effort from staff. Delays in system updates led to rejected claims, lost revenue, and inefficiencies in clinical and billing processes.
Solution
Behind the scenes, outdated technology was slowing Open Hearts down—leading to manual processes, frequent claim rejections, and lost revenue. In 2023, they upgraded to AxiomEHR to automate workflows, capture clinician notes, and improving care and operational efficiency. The responsive Phoenix-based team ensured seamless support and state regulatory compliance.
Results
The shift brought immediate improvements in clinical documentation, billing efficiency, and regulatory compliance—powered by local, responsive support.
Want to learn more? Read the full case study.
