The COVID-19 pandemic brought a series of challenges to many behavioral health clinics. In an industry where technology implementation typically takes nine months or more, smaller clinics were forced to immediately adopt telehealth solutions. Not only was this an unrealistic task for most health care technology providers, but clinics that failed to instantly implement telemedicine were at high risk of going out of business. In an industry where technology adoption is a slow and arduous process, clinics that relied on inflexible, hardware-driven systems noticed sharp declines in revenue.
